The practice is committed in protecting your privacy and personal information. 

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• We obtain and record your personal information for the sole purpose of your physiotherapy assessment, treatment and medical records.

• This information is gathered by ourselves when you make contact with the practice directly with regards to your physiotherapy needs. This may be via our website contact me feature, dedicated business email, telephone or Facebook messenger account.

• At no point will we source your personal details from other public / private sectors. 

• The website is intended for an informative / advertisement basis to allow you to contact us with regards to the services we provide.

• The practice has a privacy and GDPR policy in place to ensure your personal information is kept securely and in accordance with GDPR guidelines. During your initial assessment we will discuss the way we store the information we gain from you and whether you consent to us doing so.

• You can request a copy of our GDPR guidelines via our business email address.

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What information do we collect from our website?

• We receive, collect and store any information you enter on our website. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email and communications.)

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How do we collect information?

• When you visit our website and or use the contact us section of our website, as part of the process, we collect personal information you give us such as your name, address, telephone number and email address. Your personal information will be used for the specific reasons stated above.

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Why do we collect such personal information?

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We collect such Non-personal and Personal Information for the following purposes:

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1. To provide and operate the Service;

2. To provide our Users with ongoing customer services;

3. To be able to contact our Visitors and Users to arrange appointments or reply to queries related to our services;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do we store, use , share and disclose your site visitors personal information?

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• Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
   

How we communicate with our site visitors?

 

• We will contact you only when you request us to do so by using the ‘contact me’ request feature on the website. For these purposes we will contact you directly via the email or phone number you have provided us to do so by.

 

How do we use cookies and other tracking tools?

 

We use cookies to ensure the website can operate to the best of its ability.

 

The cookies we use are for the following reasons;

 

• Website security which are stored for the duration of your visit to the website.

• System effectiveness management which are stored for a 30-minute duration following sessional use of the website.

• To indicate the system from which the site was rendered, these details are stored for 1 minute following sessional use.

• Sessional use, used in connection with site login which are stored for 2 years.

• System monitoring / debugging these details are stored for 3 months.

 

Wix uses cookies for important reasons, such as:

 

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

 

How can you withdraw your consent to storing your details?

If you don’t want us to process your data anymore in relation to our website, please contact us at ncphysio@outlook.com

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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